Filter

About Us

Welcome To The Upstate Vape Family!

 

I decided to establish Upstate Vape in 2013 after my personal experience with vaping. It took a lot of trial and error to discover what I liked best. For almost 21 years, I was a Camel menthol smoker and not a thing in this world could make me give up my cigarettes. I was first introduced to a vape pen when my aunt brought it home from Florida. I had never seen anything like it before. When I tried it, I hated it. The nicotine was too high and I felt like I was going to die. She used a higher level than I would ever consider selling in my stores and a flavor that I would’ve never picked myself. The thought of vaping did not cross my mind again until the following winter when I went and visited that same aunt. While I was there, I went into a vape store. I found the store to be so welcoming and the employees were so friendly, overall I found the experience intriguing. At the store, they explained vaping in detail to me, let me try different flavors and explained the different styles. At this time in my life, I was a stay at home mom and I began researching vaping while my kids were at school. I was so excited about vaping and loved learning about it so much that my aunt suggested to me that I open my own store. I found the idea to be intimidating at first but here we are now! My customer service and management background helped me create a store where all are welcome. I designed my stores with the intention of delivering the best customer service possible and ensure that each person that walks through the door has all of the necessary information and gets the proper vape for them. I never want anyone to feel like I did the first time I tried my aunt’s vape. Thanks to my poor initial experience, I made sure that my stores were set up so that nobody would have the same unwanted experience of poor flavors or unpleasing nicotine levels. Since I found the right vape for me, I have been very passionate about vaping and hope that I can continue to pass that on to all of you.

Upstate Vape is a family owned brick and mortar founded in April of 2013 in Rochester, New York. We are a growing company that strives to give the best customer service by carrying only quality products. We have two different locations in Rochester. You can view directions and contact information for both locations by clicking here.

Our friendly and knowledgeable staff can assist you while choosing the product and flavor that best suits you. You can sit down at our vape bar and try one or all of our wonderful in-house flavors.

Order Online

For questions or concerns about online ordering please contact our Penfield location: (585)267-7120

Contact us by email at: [email protected]

In-store pickup only available at our Penfield location.

Have questions? Contact us!